The Error & Omissions Claims Analyst will:

• Proactively investigate, evaluate, and negotiate agents/brokers E&O and Misc. E&O claims on primary and excess policies
• Provide a high quality service to all internal and external customers
• Ensure claims handled within authority limits, and in line with AGCS Claims Standards procedures and guidelines
• Drive third party service providers to achieve economical results
• Training and development of team and technical referral point for other Claims Handlers
• Develop and maintain strong relationships with brokers and clients

Key Responsibilities

• Claims Processing and Administration
• Input and maintain accurate claims records for designated accounts, within appropriate AGC&S Claims administration systems
• Manage timely production of management information reports (e.g. monthly major claims movements) and proactively identify loss trends
• Investigation and Reserving of Claims
• Investigate diverse and challenging pending of claims, many of which involve complex issues and/or litigation - requires qualified legal analysis
• Evaluate and address coverage issues
• Analyze facts and ensure timely and appropriate reserving levels
• Settlement
• Negotiate and resolve claims ensuring cost effective, service orientated solutions
• Ensure unpursued claims are settled in accordance with settlement guidelines
• Drive effective subrogation processes
• Referrals and Compliance
• Ensure all claims handled within authority limits, and in line with AGCS Claims complexs procedures and guidelines
• Refer cases outside of authority level, preparing referral documentation and materials as appropriate
• Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters
• Undertake audits of external service providers as appropriate
• Market Management
• Proactively support acquisition of new business and retention of existing business (including client and broker negotiations where necessary)
• Proactively liaise with MMC on market management initiatives
• Attend industry functions
• Relationship Management
• Positively represent AGCS externally to the market
• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, MMC, ARC, Operations
• Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. third party adjusters)
• Effectively report and present complex and contentious loss and claims information internally and externally