Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Finance & Business Services team invites applicants for the position of Senior Business Systems Analyst.
The Business Systems Analyst(BSA) supports the development and implementation of business processes and technology solutions. The BSA is expected to be knowledgeable of a particular unit or business function’s software application requirements, business processes, regulations and industry standards and general business requirements. The BSA stays current on software applications and their features and functions that support the business area’s needs. Under general direction of supervisor, the BSA works on the implementation and ongoing maintenance of the university’s business systems, including requirements gathering, functional design, testing, system documentation and training material; and provides troubleshooting and end user support for key systems.
Skills are required that significantly contribute toward the objectives of improving business processes, satisfying campus wide resource needs for cost effective and efficient services and materials, conserving assets, achieving University goals and missions, and promoting its stated values and strategic plans. The BSA must demonstrate a professional demeanor and be highly motivated, responsible, adaptable, team and customer service oriented with the ability to effectively handle multiple discipline / cross functional assignments.
Maintains and updates key business systems data and business content online.
Gathers and documents Business, Functional and non-Functional requirements, including business process and workflow modeling, as well as System Context and Data Diagrams.
Improves systems by studying current practices; and identifying potential process improvements.
Executes test plans and tracks issues and defects to resolution.
Recommends controls by identifying problems, writing improved procedures.
Monitors project progress by tracking activity.
Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
Maintains user confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
DESCRIPTION OF DUTIES:
Performs data entry and data maintenance for business systems to support daily operations, as well as for the support of key stakeholders throughout the university who rely on university systems. Also performs periodic audits of system data to identify and replace outdated data. Will be responsible for operational activities on a daily, monthly, and fiscal year end basis for time sensitive Accounting \ Financial activities. Monitors and troubleshoots data interfaces between key system as needed. Performs ad-hoc queries and reports as needed to support business processes.
Implements and supports user forms and workflows using Microsoft SharePoint platform.
Maintains and updates online content for both external and internal sites while ensuring that site design follows best practices and facilitates ease of use for both internal and external users. Includes maintenance for training content and FAQs, business policies and procedures as well as system design documentation for internal use.
Supports system design and development through stakeholder reviews, requirements gathering, process mapping, design documentation and testing. Includes both new system implementations, system upgrades and modifications to current systems, as well as new reports.
Maintains and implements onboarding \ offboarding for division staff for issues related to system access, position related training, and necessary data updates for key university systems.
Provide user support in the following areas: system access and security for key business systems; responses to user support issues independently or in conjunction with the Help Desk; training for Help Desk staff for issue resolution as needed.
Bachelor’s Degree (or higher) in Information Systems, Business Administration, Computer Science or related field.
5 Years of experience in a Business Analyst role that included requirements gathering and design documentation.
Work history that demonstrates understanding of relational database design principles
Work history that demonstrates ability to work collaboratively across departments
Work history that demonstrates ability to communicate effectively one-on-one as well as in a team setting
Experience with Microsoft SharePoint
Experience with InfoPath AND / OR Microsoft Power Platform (Power Apps and Power Automate \ Flow)
Experience with SAP (HR and / or Finance Module a plus)
Experience performing QA / testing functions on a software development project
Experience with Higher Education ERP solutions (PeopleSoft, Ellucian Banner a plus)
Starting salary is $75,000 annually. Excellent benefits package including undergraduate tuition fee waiver for self and dependents.
Applications will be reviewed once received; therefore, applicants are encouraged to apply early. References with contact information will be required prior to interview. Applicants must successfully complete interview process to be considered as a finalist.
Review of applications will begin immediately and continue until the position is filled. AA/EOE. Women, minorities, veterans, and persons with disabilities are encouraged to apply. The filling of this position is contingent upon available funding.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.
Internal Number: 21-38
About West Chester University of Pennsylvania
West Chester University (WCU) of Pennsylvania is among the top regional comprehensive public universities in the nation, serving more than 17,500 students at the undergraduate and graduate levels with a national reputation for excellence, value, and student success. Founded in 1871 as an institute for teacher preparation, West Chester offers more than 118 undergraduate and 103 graduate programs in more than 50 fields of study. In addition to the main campus in West Chester, the University offers programs through its graduate center, the Philadelphia campus, and online. Five colleges and two schools comprise the University: Colleges of Arts and Humanities, Business and Public Management, Education and Social Work, Health Sciences, and the Sciences and Mathematics, as well as the School of Music, and the School of Interdisciplinary and Graduate Studies. Located in Chester County (25 miles from downtown Philadelphia) the area combines the best of enjoyable daily living with easy access to the full spectrum of country and city attractions.
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