Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Organise, conduct and complete annual OSP site visits.
Review the Operations site visit assessments/checklists with the team.
Review the RCA of errors/incidents at service providers, review the adequacy of corrective and/or preventive actions where necessary.
Support the risk reviews for new outsourcing and transfer-in activities.
Support and facilitate internal and external audit reviews.
Review Risk and Control Self-Assessment (RCSA) done by the team's RCSA co-ordinators.
Assists with quality assurance and reviewing PRMs of OSPs and ORM team.
Review and approve issues in GRC.
Support work arrangement of the ORM team, ensure balance within the team.
Liaison with stakeholders (unit outsourcing the activities) and key SMEs (FCSS, ISS, GBCM, GORM, T&O RM, RMG, Compliance) on risk and control matters and ad-hoc projects/rationalization.
Initiates reviews (e.g. Enhance the Additional Site Visit Checklist, re-design Ops site visit report template, monthly notification on GRC issue status, etc).
Support on-boarding and transfer-in of new vendor/activities.

Requirements

Bachelor Degree in Accountancy, Business or Banking and Finance preferred with minimum 5 years of experience in Consumer Banking Operations and/or Outsourcing Governance or Operational Risk/Audit/Controls.
Good inter-personal and communication to drive and complete initiatives independently and collectively as a team.
Self-starter and ability to multi-task, possess good control mindset, work with different stakeholders and able to understand a broad range of operational issues.
Attention to details with strong planning, organisational and analytical skills.
Proficiency in Microsoft PowerPoint, Excel and Word.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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