Control, Customer and Change Lead - Business Banking Financial Assistance
Location: Manchester, United Kingdom
Type: Full Time
Internal Number: 19069905
As a Barclays Control, Customer and Change Lead in Business Banking Financial Assistance the primary aim of the role is to be improving the capability and performance of Business Banking Financial Assistance, this is through managing our; controls (c.70% of role) and customer and change (c. 30% of the role) priorities. In this role, risk and control and will play a pivotal role in supporting capability uplift and standards adherence across all teams, in line with the requirements under the Enterprise Risk Management Framework.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing? ??? Performing management and development of all direct reports, and wider teams ??? Handling a highly motivated team, maintaining excellent relationships within own team and with wider business partners ??? Developing, delivering, and embedding the key strategic direction and plans for BFA ??? Reviewing progress regularly and maximize results through focused development opportunities ??? Delivering of key projects aligned to the business's automation and efficiency agenda ??? Analyzing management information to enhance the team's performance particularly with regards to KPIs and SLAs ??? Creating and collaborating embedment of a continuous improvement culture within the operation thereby enhancing the E2E customer journey and improve efficiency ??? Providing of a control-focused business operation, in line with business and regulatory requirements
What we're looking for: ??? Experience of working in a similar operational lead role ??? Proven recent experience in managing and handling others ??? Broad and working knowledge of risks prevalent in an operations area ??? A working understanding and experience of the Banks Control frameworks and policies
Skills that will help you in the role: ??? Previous experience of delivering operational and procedural enhancements ??? Experience of working in a leadership role within financial assistance / vulnerability ??? Significant experience and understanding of driving an automation and efficiency agenda
Where will you be working? Based in our Manchester office, which is in the heart of the city centre. Offering a modern working environment, with restaurants, bars and gyms just a stone's throw away from the office.