BradyPlus, a distribution company with over $2.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We are building a national platform that will enable us to leverage product knowledge, category expertise, and local presence to help make buildings cleaner and more sustainable, people safer, and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, Johnston, Next-Gen, Swish White River, Valley Janitor Supply, Weiss Bros., General Chemical & Supply, Bio-Shine, ATRA Janitorial Supply, Sigma Supply of North America, American Paper & Supply Company, Hughes Enterprises, and NVISION. BradyPlus employs more than 3,000  associates, operates seventy-two distribution centers, and supports more than 72,000 customers.

At BradyPlus, our focus is on creating greater efficiencies and scale with a high-touch, customer-first approach. We have combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

Position Overview

The purpose of this position is to manage a book of accounts’ receivable balances to a reduce past due balances by contacting customers (phone, email), developing solid internal and external business relationships, researching, and expeditiously correcting various issues and to maximize cash collected against weekly targets.

Responsibilities Include:

• Actively and professionally collecting on past-due invoices primarily through meaningful phone contact and appropriate use of email as a means of providing supporting documentation.
• Reviews accounts receivable credit balances for processing refunds or applying to outstanding balances.
• Ability to work high volume of customer transactions with high-level accuracy.
• Review orders on-hold due to credit limit and/or risk and advise appropriate course of action.
• Ability to multi-task and work efficiently within a team setting to resolve pricing, invoicing, and collection issues.
• Research and resolve payment discrepancies, duplicate payments, over payments and short payments.
• Monitor and notate customer accounts in the system for delayed or non-payments, collection status, financial position, internal support requests and customer communications.
• Research, request and obtain proof of deliveries as needed from vendors and/or internal document repositories.
• Work independently to develop and perform daily tasks to achieve desired results.
• Other duties and projects as assigned by management.

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Minimum of 3 years’ experience in Accounts Receivable in a commercial or business-to-business environment.
• Excellent customer relationship building experience with phone contact experience.
• Strong verbal and written communication skills to effectively communicate with internal and external customers.
• General experience with AS400, Oracle, SAP, or similar applications.

About North American Corporation of IL

North American, an Envoy Solutions company, is a recognized leader in distribution, supply chain synchronization, and integrated business solutions providing world-class organizations with programs generating cost savings in the areas of non-core operations. North American's focus is on the distribution of: Commercial Products — Complete facility supply management, sanitary maintenance programs and foodservice disposables . Packaging Systems — Full-service packaging solutions from equipment and supplies to technical service and support . NVISION® Marketing Supply Chain Group — Streamlines the supply chain of marketing organizations to create a single point of control for how marketing materials are managed, produced and distributed.

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