Analyst, Inbound Customer Service Specialist (BusinessCare), Institutional Banking Group Operations, Technology & Operations
DBS Bank Limited
Application
Details
Posted: 14-Aug-24
Location: Singapore, Singapore
Type: Full-time
Salary: Open
Internal Number: 20937456
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities:
Attend to all phone enquiries from customers on banking products, accounts and services in an effective and efficient manner
Understand customer's needs and provide solutions to fulfil customer requests, ensuring total customer satisfaction
Adhere to established escalation procedure and ensure all escalated cases are picked up by a Team Manager or Resolution Specialist timely
Solicit customer feedback to understand problem trends and highlight them to the Team Manager & Operations Manager for discussion & improvement actions
Perform rotating shifts on 5-day work week, covering weekends and public holidays
Adhere to schedule of work and be available for deployment at short notice when on standby
Requirements:
Degree or Diploma qualification with some related experience in customer / client service or middle and back office operations in banking is preferred
Some knowledge of Remittances, Corporate Loans, Letter of Credit, Documentary Collections and Trade Financing is preferred but not mandatory
Good listening skills with the ability to multitask
Patient, calm and passionate in assisting customers
Meticulous and resourceful with good problem-solving skills
Effective written and verbal communication skills with proficient in MS Office especially in Microsoft Word, Excel.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.